Improve customer service by providing resources for managing customer connections and interactions.

A dealership management system (DMS) is a business management software provider for dealerships to help them manage their day-to-day business activities

• Ease of Business: A Next-Gen DMS must provide the various functionalities required by OEMs and companies and their supply chain partners. The solution should cater to the need of each stakeholder in the supply chain, which ultimately provides the ease with which business can be done. In most cases, a tailor-made bespoke solution is required to meet a customer’s expectations.
• Agile by Design: A Next-Gen DMS should also be scalable in terms of accommodating more number, types of users and business requirements. It should be flexible and agile by design. In a few recent cases, we found that the existing DMS are not scalable enough in these aspects so this becomes a major drawback. The micro services-based API-first architecture can help in attaining these goals
• Prompt and Responsive: Traditional dealer management solutions take years to build trust with users. A new-age DMS should provide various means of connecting with its users and hence provide faster resolutions to their issues. Faster go-to-market and TAT for any change will help OEMs implement business requirements with ease, which in turn increases the level of trust.
• Anytime Anywhere Access: Omni-channel presence is the need of the hour and like other solutions, it is a must for DMS applications as well. For instance, when a dealer management system is being accessed from the remotest areas of the country, where connectivity remains a challenge, it is imperative to access the application through various form factors, especially from mobile devices where offline access can be made available easily.